Last updated: February 2026
"Agreement" means these Terms of Use together with the Privacy Policy.
"Cookie Policy" means the policy which can be found at Cookie Policy — Booking Platform.
"Customer" means the business or individual customer of Tradeaze.
"Customer Account" means the relevant Customer account with Tradeaze which is linked to your login to the Platform.
"Customer Data" means all data (including Personal Data) uploaded to, stored on, or processed through the Platform by or on behalf of the Customer.
"Data Protection Laws" means the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications (EC Directive) Regulations 2003, in each case as amended or replaced from time to time.
"Delivery Services" means the on-demand delivery services for the construction and building materials industry provided by Tradeaze to its Customers.
"Device" means the laptop, phone, tablet or other device on which you access the Platform.
"Intellectual Property Rights" means all patents, copyright, trade marks, rights in designs, database rights, rights in computer software, and all other intellectual property rights in any part of the world, whether registered or unregistered.
"Login Details" means the user name, email address, password and any multi-factor authentication method/codes which you use to access the Platform.
"Personal Data" has the meaning given in the Data Protection Laws.
"Platform" means the Tradeaze booking application, or any successor application notified by Tradeaze from time to time.
"Privacy Policy" means the policy which can be found at Privacy Policy — Booking Platform.
"Services" means access to the Platform and the ability to place orders for and manage orders for Delivery Services booked through it.
"Tradeaze", "we", "us", or "our" means Tradeaze Ltd (company number 13196414), registered at Flat 3 Cavell Court, 3 Dog Kennel Hill, London, SE22 8FB.
"Virus" means computer viruses, trojans, worms, logic bombs, disabling code or routines, or other material which is malicious or technologically harmful.
"You" or "your" means the person accessing and using the Platform on behalf of the relevant Tradeaze Customer.
2.1. Tradeaze provides an online Platform enabling Customers to book Delivery Services for the construction and building materials industry.
2.2. These Terms of Use (together with the documents referred to in it) set out the terms and conditions on which you may use the Platform and the Services.
2.3. Our Privacy Policy, which sets out the terms on which we process any Personal Data that you provide to us and/or we collect from you, and our Cookie Policy, which sets out information about the cookies we use and purposes for which we use them on the Platform, also apply to your use of the Platform.
2.4. We may use third party suppliers to provide some or all of the Services.
2.5. By using the Platform and the Services, you confirm that you accept these Terms of Use and that you agree to comply with them.
2.6. If you do not agree to these Terms of Use, you are not permitted to use the Platform or Services and must immediately stop doing so.
3.1. To use the Platform and the Services, you will be required to complete an online registration form and provide your full name, email address and details of the Customer organisation that you are accessing the Platform and Services on behalf of.
3.2. When you have registered for the Platform, you will sign up and create or obtain Login Details which will include a unique password.
3.3. We may ask you to change your Login Details from time to time as a security measure. If using your Device's stored biometric data (such as fingerprint or facial recognition data), we may ask you to manually enter your Login Details from time to time as a security measure. We do not recommend using biometric data to access the Platform if multiple people can access your Device using their biometric data.
3.4. You must treat your Login Details as confidential and you must not disclose it to any third party who is not authorised to access your Customer Account through the Platform.
3.5. You agree to provide true, accurate, current and complete information about yourself when using the Platform and the Services and you agree to keep this information up to date and accurate at all times.
3.6. Unless caused by us, you are responsible for, and agree to hold us harmless from, any unauthorised access or changes to your Customer Account made through your Login Details (including orders placed for a Customer using your Login Details) resulting from shared or unauthorised access to your Device or other individuals having access to your Login Details.
3.7. If you know or suspect that anyone other than you knows your Login Details, you must promptly: (a) notify us at privacy@tradeaze.uk; (b) change your Login Details; and (c) inform the relevant Customer that the security of the Customer Account may have been compromised. For completeness, where your Login Details relate to a shared Customer Account, this will not apply where the Login Details are shared with other individuals that are authorised by the relevant Customer to access the shared Customer Account.
3.8. Certain Services or features of the Platform may use information about your physical location sent from your Device and internet provider. By using the Platform and these Services you are providing consent to us, your internet provider, and other associated third parties to access, monitor, transmit, collect, maintain, disclose, process, and use your location data to enable the relevant functionality of the Platform. You may withdraw this consent at any time by turning off the location services settings on your Device.
4.1. The Platform and the Services may only be used by authorised representatives of our Customers. We do not represent that the Platform, Services and/or content available on or through the Platform are permitted by law, or is appropriate or available in the other locations in which we operate. We may limit the availability of the Platform and the Services to any person or geographic area at any time at our discretion.
4.2. You may not use the Platform if you are listed on any government list of prohibited or restricted persons.
4.3. You are required to have a compatible Device with supported software on it to use the Platform, and we may ask you to update your Device, or may decide to no longer support certain devices or software.
4.4. In using the Platform and/or the Services, you are not permitted to:
4.5. We may update the Platform from time to time. We will try to give either you or our Customers reasonable notice of any major changes but reserve the right to make changes as necessary without providing notice.
5.1. You may be able to use the Platform to access the Customer Account and place orders on behalf of the relevant Customer. All orders placed/bookings are subject to acceptance by Tradeaze. A binding obligation between Tradeaze and the Customer to fulfil a delivery arises only upon confirmation of acceptance from Tradeaze.
5.2. Tradeaze's Operational Terms apply directly to Customers and govern bookings, collections, deliveries, cancellations, amendments, and Customer operational responsibilities.
5.3. Dangerous, hazardous, illegal, or restricted items ("Restricted Items") are not permitted to be transported using the Delivery Services. You agree not to use the Platform or Services to place any orders for Restricted Items either directly for yourself or on behalf of any Customer.
5.4. Tradeaze is not liable for delays to the Delivery Services caused by circumstances beyond its reasonable control, including traffic, weather, road closures, or acts of third parties. You acknowledge this when using the Platform or Services to request Delivery Services either directly for yourself or on behalf of any Customer.
6.1. Tradeaze is the owner or the licensee of all Intellectual Property Rights in the Platform and in the material published on it and the owner of all Intellectual Property Rights of any nature arising out of or in connection with the use of the Platform, including all trademarks, copyright, database rights, and other Intellectual Property Rights (including the appearance and branding of the Platform). Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
6.2. Tradeaze grants you a non-exclusive, non-transferable, revocable and limited licence to use the Platform for booking and managing orders for Delivery Services on behalf of our Customers in accordance with these Terms of Use.
6.3. By uploading any content to the Platform, you are explicitly granting Tradeaze a perpetual, irrevocable, worldwide licence to use, store and copy that content and to distribute it and make it available to third parties as we see fit without any recourse or payment to you.
6.4. We also have the right to disclose your identity to any third party who is claiming that content posted or uploaded by you to the Platform constitutes a violation of their Intellectual Property Rights, or their right to privacy or wherever disclosure is permitted by law or otherwise requested by law enforcement agencies or by a court of law.
7.1. The content on the Platform is provided for information only. It is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on the Platform, we make no representations, warranties or guarantees, whether express or implied, that the content or any information provided on the Platform is accurate, error-free, complete or up-to-date, including details of any potential Delivery Services that may be requested via the Platform.
8.1. Nothing in these Terms of Use limits or excludes either Tradeaze or your liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot lawfully be limited or excluded.
8.2. Subject to 8.1, neither Tradeaze nor you shall be liable for any: (a) loss of profit; (b) loss of revenue; (c) loss of business; (d) loss of goodwill; (e) loss of anticipated savings; (f) business interruption or (g) any indirect, special, or consequential loss, however arising.
8.3. We shall have no liability to you under or in connection with these Terms of Use or your use of the Platform or Services (whether in contract, tort (including negligence) or any other cause) or if a relevant cause arises from your breach of these terms or actions (including your fraudulent activity or us following your instructions), events outside of our control, or the need to comply with legal requirements.
8.4. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
8.5. We will not be liable for any loss or damage caused by a Virus which may infect your Device, computer equipment, computer programs, data or other proprietary material due to your use of the Platform and/or the Services or in relation to your downloading any content from the Platform, or on or from any third party website linked to the Platform.
8.6. We will have no liability to you for damage or alterations to your Device as a result of the installation or use of the Platform.
8.7. We assume no responsibility for the content of third party websites linked on the Platform. Such links should not be interpreted as endorsement by us of those linked websites. We are not liable for any loss or damage that may arise from your use of them.
8.8. Notwithstanding the provisions of these Terms of Use, should a court of competent jurisdiction find us liable to you in relation to your use of the Platform or Services and that liability:
8.9. To the extent permitted by law, we exclude all other conditions, warranties, representations or other terms which may apply to the Platform and the Services or any content on it, whether express or implied.
8.10. You agree to reimburse us for any losses we incur as a result of your breach of, or failure to comply with, these terms or if we suffer any losses as a result of your use of the Platform.
9.1. Tradeaze does not guarantee uninterrupted availability of the Platform. The Platform may be temporarily unavailable for maintenance or for reasons beyond Tradeaze's reasonable control.
9.2. We may suspend, withdraw, discontinue or change all or any parts of the Platform and the Services without notice.
9.3. We may, at any time, suspend or terminate your use of the Platform and/or Services (in whole or in part) temporarily or permanently. We may do this:
9.4. We will endeavour to give you advance notice of any suspension or termination, but may not be able to do so in all circumstances. We will not provide notice to you if providing that notice would compromise our security measures or is unlawful.
9.5. You may request the reactivation of your Platform account if we suspended or terminated it, but we are under no obligation to do so.
9.6. We will not be liable to you if for any reason any part of the Platform or Services are unavailable at any time or for any period.
9.7. You can terminate your use of the Platform or Services at any time by logging out of and ceasing to use the Platform.
10.1. We will use reasonable endeavours to ensure that the Platform and the Services are secure. We do not guarantee that the Platform and the Services will be secure or free from Viruses.
10.2. You are responsible for configuring your Device in order to access the Platform and use the Services safely. You should use and maintain your own virus protection software.
10.3. You must not misuse the Platform by knowingly introducing Viruses. You must not attempt to gain unauthorised access to the Platform, the server on which the Platform is stored or any server, computer or database connected to the Platform. You must not attack the Platform via a denial-of-service attack or a distributed denial-of service attack.
11.1. These Terms of Use, including their subject matter and formation (and any non-contractual disputes or claims), and the use of the Platform and the Services, are governed by the laws of England and Wales.
11.2. We both agree the courts of England and Wales have exclusive jurisdiction in respect of any disputes arising from or in connection with these Terms of Use.
12.1. Entire agreement. These Terms of Use (together with the documents referred to in it) constitutes the entire agreement between us relating to your use of the Platform and the Services.
12.2. Severability. If any part of these Terms of Use becomes or is found to be invalid, illegal or unenforceable, this will not affect the validity of the remaining provisions which will remain in full force and effect.
12.3. Ceasing to use the Platform or Services. Ceasing to use the Platform or the Services does not affect any provision of these Terms of Use which is expressly or by implication intended to continue in effect.
12.4. Waiver. No failure to exercise a right constitutes a waiver.
12.5. Transfer of our rights and obligations. Tradeaze may transfer and/or assign our rights and obligations under these Terms of Use to another organisation at any time and at our discretion, including to any affiliate or in connection with a merger or acquisition. You may not transfer your rights or obligations to anyone else.
12.6. Variation. No attempt by you to vary these terms will be valid.
If you have any questions regarding these Terms of Use, please contact us at: