Help for merchants
Booking, tracking, your team and your account.
Getting started
Bookings
- Tracking your deliveryWhere to see your driver, the ETA, and what your customer receives.
- Changing or cancelling a bookingWhat you can change yourself, when to ask us, and when a cancellation fee applies.
- Choosing the right vehicleWhat each vehicle carries, why sizes matter, and when to request an HGV.
- Preparing for collectionWhat to have ready for the driver, and why the weight and size matter.
- Preparing for deliveryThe contact, address and access details that get the driver to the right door.
- Something goes wrong?What to do about a late, failed, missing or damaged delivery.
Account and invoices
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Chat with our team, or send us a message.