Something goes wrong?
What to do about a late, failed, missing or damaged delivery.
Updated 30 Oct 2026
Late delivery
Open the order to see the live map and the ETA. The ETA is a 30-minute window for the driver's next stop, shown on the day of delivery.
If the driver hasn't arrived in the window, or the ETA looks stuck, chat with us with the PO number (or a link to the order) and we'll check with the driver.
Failed delivery
Check the site contact's number and the Driver Instructions on the order. If something was wrong or has changed, chat with us with the PO number and tell us what happened.
Missing or damaged goods
- Open Proof of Delivery on the order to see who signed and the photos taken at the drop.
- Take photos of any damage, or of what is missing.
- Chat with us as soon as you can, with the PO number and the photos.